Privacy Policy

Effective Date: August 18, 2026
Last Updated: August 18, 2026

SAPER respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how SAPER collects, uses, discloses, protects, and retains personal information when you visit a SAPER website, interact with SAPER through our forms, communications, support services, or other digital properties, or use SAPER products and services.

SAPER is committed to handling personal information in accordance with applicable privacy laws. Depending on the circumstances, this may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including the Personal Information Protection Act (PIPA) of British Columbia where applicable.

This Privacy Policy is intended to provide clear information about our privacy practices and your rights.

1. About SAPER

SAPER is a Canadian growth agency and technology company that develops and operates digital platforms, services, software, websites, content properties, and related technologies.

SAPER may operate both technology platforms and SAPER-owned brands and digital properties. This Privacy Policy applies to personal information collected through SAPER websites, platforms, services, and other properties that link to or reference this Privacy Policy.

Individual SAPER products or services may have additional terms, notices, or privacy disclosures where their particular functionality requires them.

2. What Is Personal Information?

For purposes of this Privacy Policy, personal information generally means information about an identifiable individual.

Depending on how you interact with SAPER, this may include information such as:

Name
Email address
Telephone number
Mailing or business address
Company or organization name
Job title or position
Account information
Login and authentication information
Communications and correspondence with SAPER
Support requests and information submitted through support systems
Information provided through forms
Preferences and communication choices
Information relating to products or services you inquire about or purchase
Payment-related information necessary to process transactions
Website and service usage information
IP address and certain technical information
Information contained in files or documents you voluntarily provide to us
Social media profile information that you voluntarily provide or make available to us
Other information you voluntarily provide to SAPER

Not all information collected by SAPER will constitute personal information. For example, information that has been aggregated or effectively de-identified may not be considered personal information under applicable law.

3. How SAPER Collects Personal Information

We may collect personal information directly from you when you:

Visit or use a SAPER website
Create or manage an account
Submit a contact or inquiry form
Subscribe to a newsletter or other communication
Request information about SAPER products or services
Participate in an early-access or onboarding program
Purchase or subscribe to a SAPER product or service
Submit a support request
Communicate with SAPER by email, telephone, chat, or other channels
Participate in an event, promotion, survey, or other SAPER activity
Provide information during a sales or business relationship
Upload documents, images, or other materials
Otherwise voluntarily provide information to SAPER

We may also collect certain information automatically when you use our websites or services, including technical and usage information.

Where appropriate, we may receive personal information from third parties or publicly available sources. We will handle such information in accordance with applicable law and the purposes for which it was collected.

4. Why We Collect Personal Information

SAPER collects personal information only for purposes that are reasonable and appropriate in the circumstances and, where required, with your knowledge and consent.

Depending on the circumstances, we may collect and use personal information to:

Provide, operate, maintain, and improve our websites, platforms, products, and services
Create and manage accounts
Respond to inquiries
Provide customer and technical support
Process purchases, subscriptions, payments, and related transactions
Manage customer, prospect, partner, and vendor relationships
Evaluate and qualify business opportunities
Communicate with customers and prospective customers
Provide requested information
Send newsletters and other communications where permitted
Manage preferences and communication subscriptions
Improve website and service functionality
Understand how our websites and services are used
Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized activity
Protect the rights, property, safety, and security of SAPER, our users, and others
Maintain business records
Comply with legal, regulatory, contractual, and other obligations
Establish, exercise, or defend legal claims
Perform other purposes identified at or before the time information is collected
Fulfill other purposes permitted or required by applicable law

We will not use personal information for a materially different purpose without providing appropriate notice and obtaining consent where required.

5. Consent

SAPER will seek meaningful consent for the collection, use, or disclosure of personal information where consent is required by applicable law.

Consent may be express or implied depending on the circumstances and applicable legal requirements.

When requesting consent, SAPER will seek to provide information that allows individuals to reasonably understand:

What information is being collected
Why it is being collected
How it will be used
How it may be disclosed
Any other information reasonably necessary to make an informed decision

You may withdraw consent where permitted by law and subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain products, services, or functionality.

Where consent is withdrawn, SAPER will explain any resulting consequences where appropriate.

6. Limiting Collection

SAPER seeks to collect only the personal information reasonably necessary for the purposes identified at or before collection.

We do not intentionally collect personal information simply because it may be useful in the future.

The information requested through a particular form, service, or interaction may vary depending on its purpose.

7. Use and Disclosure of Personal Information

SAPER generally uses personal information for the purposes described in this Privacy Policy or for purposes disclosed at the time information is collected.

We may disclose personal information where reasonably necessary to:

Service providers and contractors that provide services to SAPER
Payment processors and financial service providers
Technology, hosting, communications, analytics, customer-support, and other service providers
Professional advisors such as legal, accounting, insurance, or financial advisors
Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law
Parties involved in a corporate transaction, such as a merger, acquisition, financing, reorganization, or sale of assets
Other parties where you have provided consent
Other persons or organizations where disclosure is permitted or required by applicable law

When SAPER transfers personal information to a third party for processing, we remain responsible for personal information under our control and seek to use appropriate contractual, organizational, and technical safeguards.

8. Service Providers

SAPER relies on third-party service providers to support portions of our operations.

Depending on the services you use, these providers may assist with functions such as:

Website hosting
Cloud infrastructure
Customer relationship management
Email delivery
Marketing communications
Payment processing
Customer support
Scheduling
Analytics
Security
Automation
File storage
Communications
Other business and technology functions

Third-party service providers may process personal information on SAPER's behalf and may be located in Canada or other jurisdictions.

SAPER seeks to select service providers appropriate to the services they perform and to implement reasonable contractual, organizational, and technical measures to protect personal information.

9. International Processing and Transfers

Some SAPER service providers or technology infrastructure may be located outside Canada.

As a result, personal information may be processed, stored, or accessed in jurisdictions outside Canada, including jurisdictions where privacy laws may differ from those in Canada.

Where personal information is transferred to or processed by service providers outside Canada, SAPER takes reasonable steps appropriate to the circumstances to protect the information and maintain accountability for information under our control.

10. Cookies and Similar Technologies

SAPER websites and services may use cookies and similar technologies to provide functionality, remember preferences, understand website usage, maintain security, and improve our services.

Depending on the website or service, these technologies may include:

Essential cookies
Functional cookies
Analytics technologies
Preference technologies
Advertising or measurement technologies

The specific technologies used may vary between SAPER properties.

Where required, SAPER will provide appropriate notice and obtain consent for non-essential cookies or similar technologies.

Additional information about SAPER's use of cookies is provided in our Cookie Policy.

11. Analytics and Website Usage Information

SAPER may collect technical and usage information about how visitors interact with our websites and services.

This may include information such as:

IP address
Browser type
Device type
Operating system
Referring website
Pages or resources accessed
Date and time of access
General usage and interaction information
Error and diagnostic information

We use this information to operate, secure, maintain, analyze, and improve our websites and services.

Where analytics technologies involve personal information or require consent under applicable law, SAPER will provide appropriate notice and obtain consent where required.

12. Marketing Communications

SAPER may send communications relating to products, services, news, updates, educational resources, events, or other commercial activities where permitted by applicable law.

For commercial electronic messages subject to Canada's Anti-Spam Legislation (CASL), SAPER will comply with applicable requirements concerning consent, identification, and unsubscribe mechanisms.

You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the applicable communication.

Unsubscribing from marketing communications does not necessarily stop transactional, service, security, account, or other non-commercial communications that are necessary to provide a requested service or maintain an account.

13. Payment Information

When you purchase a SAPER product or service, payment information may be processed through third-party payment processors.

SAPER may receive limited transaction-related information from payment processors, such as payment status, transaction identifiers, billing information, or other information necessary to manage the transaction.

SAPER does not need to directly store complete payment-card information when payment processing is handled by an authorized third-party payment processor.

Payment information is handled according to the applicable payment processor's terms, privacy practices, and security requirements.

14. CRM and Customer Information

SAPER may maintain information about prospects, customers, partners, vendors, and other business contacts in customer relationship management and related business systems.

This information may include:

Contact information
Organization information
Business role and position
Communication preferences
Relationship status
Product or service interests
Sales and support interactions
Account and transaction information
Notes and correspondence
Information voluntarily provided during business interactions

SAPER uses this information to manage business relationships, provide services, communicate appropriately, provide support, and perform related legitimate business functions.

15. Support and Communications

When you contact SAPER for support or assistance, we may collect information necessary to identify you, understand the issue, communicate with you, investigate the request, and provide assistance.

Support communications may include information contained in attachments, screenshots, documents, or other materials that you voluntarily provide.

You should not provide sensitive personal information that is not necessary to resolve a support request.

16. Security Safeguards

SAPER takes reasonable measures appropriate to the sensitivity of personal information to protect it against risks such as:

Unauthorized access
Unauthorized collection
Unauthorized use
Unauthorized disclosure
Loss
Theft
Modification
Destruction

Safeguards may include technical, administrative, organizational, and physical measures.

No security system or method of transmitting information over the Internet can be guaranteed to be completely secure.

17. Privacy Breaches

SAPER maintains procedures for responding to privacy and security incidents involving personal information.

Where required by applicable law, SAPER will assess and respond to privacy breaches and provide notifications to affected individuals, regulators, or other parties as required.

18. Retention of Personal Information

SAPER retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, meet legal obligations, and otherwise fulfill legitimate business requirements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, the nature of the relationship, and applicable legal or contractual requirements.

When personal information is no longer required, SAPER will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements and our practices.

19. Accuracy

SAPER seeks to maintain personal information that is accurate, complete, and current to the extent reasonably necessary for the purposes for which it is used.

You may request correction of inaccurate or incomplete personal information as described below.

20. Access to Personal Information

Subject to applicable legal exceptions, individuals may request access to personal information that SAPER holds about them.

A request should identify the individual making the request and provide sufficient information for SAPER to locate the relevant records.

Depending on the circumstances, SAPER may need to verify the identity of the requester before providing access.

SAPER will respond to access requests within the time required by applicable law, subject to permitted extensions or exceptions.

21. Correction of Personal Information

If you believe that personal information held by SAPER is inaccurate or incomplete, you may request that it be corrected.

Where appropriate, SAPER will update the information or record the requested correction in accordance with applicable law.

22. Withdrawing Consent and Managing Preferences

Where SAPER relies on consent for the collection, use, or disclosure of personal information, you may withdraw consent subject to applicable legal or contractual limitations.

You may also manage certain communication preferences through available preference-management or unsubscribe tools.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

23. Children's Privacy

SAPER's websites, products, and services are generally intended for businesses, organizations, professionals, and general audiences rather than children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or prohibited by applicable law.

If you believe that a child has provided personal information to SAPER in circumstances where it should not have been collected, please contact us so that we can assess and take appropriate action.

24. Third-Party Websites and Services

SAPER websites and services may contain links to websites, applications, or services operated by third parties.

This Privacy Policy does not govern third-party websites or services that are not controlled by SAPER.

You should review the privacy policies and terms of third-party services before providing personal information to them.

25. Changes to This Privacy Policy

SAPER may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

Where required by applicable law, SAPER will provide additional notice or obtain consent for material changes.

26. Questions, Privacy Requests, and Complaints

SAPER welcomes questions and concerns about our privacy practices.

You may contact SAPER regarding:

Questions about this Privacy Policy
Requests for access to personal information
Requests to correct personal information
Withdrawal of consent
Privacy concerns or complaints
Other privacy-related matters

Privacy Contact

SAPER Contact Page

Please include enough information for us to understand and respond to your request. We may need to verify your identity before processing certain requests involving personal information.

If you have concerns about SAPER's handling of your personal information that cannot be resolved through our privacy complaint process, you may have the right to contact the privacy regulator with jurisdiction over your complaint.

27. Applicable Privacy Laws

SAPER is committed to complying with applicable privacy legislation governing its activities and the personal information in its custody or control.

Depending on the circumstances, applicable legislation may include federal or provincial private-sector privacy legislation.

Nothing in this Privacy Policy is intended to limit any rights or protections provided to individuals under applicable privacy law.

28. Contact Information

For general inquiries about SAPER: